What to have ready
Three things make the first conversation productive: the problem you face, the outcome you want, and any deadline you are working to. If relevant documents exist, simply say so — there is no need to attach them yet.
After you send an enquiry
A reference appears on screen straight away so you can quote it later. A member of the team will then contact you separately to confirm. Submitting the form is not the same as booking an appointment — an appointment is confirmed only after we have spoken.
Do not send sensitive information through the form
The website form is suited to describing a matter in general terms. Confidential documents, identity papers and detailed case files should go through a separate channel once contact has been confirmed.